1. Make outbound calls, to consumers, which mainly include customer encouragement, customer retention, information and survey calls. 2. Take Inbound calls and satisfy customer needs. 3. Achieve established standards for call handling quality and productivity. 4. Skilled and motivated to up sell products and services whenever required. 5. To identify and handle customer inquiries and respond to customer questions in the best possible manner. 6. Enter customers data as per defined standard operating procedures. 7. To meet all the other quality benchmarks established based on consumer feedback and surveys. 8. Ensure compliance with all company / client policies, procedures and practices. 9. To ensure that highest level of quality customer care is delivered and all problem incidences are reported and highlighted.